Telecom Audit Specialist II

Learning objectives for each course supporting this certification include:

Auditing Fixed Invoices (AFI)

• Define the auditing process for both voice services and data services
• Identify materials required for voice and data
• Understand common billing errors for voice and data

Auditing Packet Switched Circuits and Services (APS)

• Identify components of packet switched circuits within your organization
• Identify cost reduction opportunities
• Secure resource documents to complete an inventory
• Use invoices and contracts to confirm accuracy in billing

Correcting Invoice Errors and Obtaining Credits for Overcharges (CIE)

• Calculate credits due
• Confirm invoice errors
• Correct invoice errors
• Understand how to communicate errors to your service provider

Customer Service Record Interpretation Practices (CSR)

• Define CSR
• Identify best practices for utilizing a CSR
• Understand how to use and read a CSR

Demystifying Service Provider Tariffs and Service/Price Guides (TSG)

• Define the definitions of Tariff and Service Price Guides documents
• Identify key pieces of information contained within these documents
• Provide AOTMP® Best Practices to understand the documents
• Understand how to obtain Tariff and Service Price Guides from service providers

Directing Traffic Studies: Optimizing Wireline Voice and Data Services (DTS)

• Describe a traffic study
• Describe benefits of a traffic study
• Given a scenario, identify a best practice
• Identify sources for conducting a traffic study

Invoice Auditing: Identifying MPLS Billing Errors (MBE)

• Define MPLS
• Demonstrate how to calculate the cost of MPLS billing errors
• Describe the components of an MPLS network
• Identify common billable components and errors in an MPLS network
• List and describe each step of the invoice auditing process

Validating Services: Physical/Site Audit (VPS)

• Describe typical elements recorded in a physical site audit
• Explain a physical site audit
• Explain the benefits of a physical site audit
• Identify best practices for a physical site audit