Your blueprint to drive performance and efficiency
The Efficiency First® Framework is a set of practices and principles for managing telecom, mobility, and cloud / IT.
About the framework
The Framework is based upon decades of real-world best practices gathered by AOTMP from businesses around the world. The Framework complements ITIL, Six Sigma, Lean Sigma, and more. It is the foundation for a Center of Excellence designed to deliver maximum business value through four guiding principles.
Guiding principles
- Operational Excellence
- Financial Accountability
- Technical Integrity
- Business Results
The framework elements
The elements that make up the Framework include over 1,000 digital transformation and optimization performance diagnostic points.
3 Portfolio Areas
Assets, Services, Licenses
- Telecom
- Mobile
- Cloud / IT
4 Guiding Principles
- Operational Excellence
- Financial Accountability
- Technical Integrity
- Business Results
8 Stakeholder Groups
Business, Customers, Management, Operations
- Executives
- Finance
- Procurement
- Business Unit Leaders
- Internal Customers
- External Customers
- Telecom / Mobile / Cloud / IT Management
- Telecom / Mobile / Cloud / IT Operations
10 Core Management Technologies
Systems, Tools, Data Sources
- IT Asset Management
- IT Service Management
- Unified Endpoint Management
- Telecom / Mobile / Cloud / IT Expense Management
- Cloud Management
- Network Monitoring / Management
- Contract Management
- Sourcing Management
- Data Analytics & Visualization
- Data Lake (Unified Data Storage)
7 Performance Areas
Measure, Identify, Monitor
- Team Performance
- Practice Area Performance
- Vendor Performance
- Business Performance
- Optimization Potential
- Transformation Potential
- Key Performance Indicators
15 Focus Areas
Operational, Financial, Technical, Business
Optimization Focus
- People
- Process
- Technology
- Services
- Assets
- Licenses
- Vendors
- Costs
- Contracts
- Compliance
Transformation Focus
- Data Aggregation
- Automation
- Engagement
- Innovation
- Business Impact
30 Core Practice Areas
Telecom / Mobile / Cloud / IT Workgroups & Procedures
- Asset Management
- Auditing
- Budgeting & Forecasting
- Business Analysis
- Change Control
- Contract Management
- Data Privacy
- Disaster Recovery
- Endpoint Management
- Exception Management
- Framework Alignment
- Governance
- Help Desk
- Invoice Processing
- License Management
- Network Design
- Order Management
- Performance Management
- Policy
- Portfolio Delivery
- Project Management
- Quality Control & Assurance
- Regulatory Compliance
- Reporting & Analytics
- Risk Management
- Security
- Service Management
- Sourcing & Procurement
- Strategy
- Vendor Management
Get the companion guide
Apply the Framework to your organization
The Efficiency First® Guidebook defines and outlines key principles and practices that help drive performance and efficiency.
