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Make Resilience a Continuous Business Practice

By Timothy C. Colwell, Executive Vice President at AOTMP
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Business recovery and continuity plans are often reviewed once a year and then forgotten. That leaves organizations vulnerable to a wider range of threats, including natural disasters, cyberattacks, ransomware, phishing, data breaches, power outages, system failures, supply chain disruptions, insider threats, and even human error.

The Challenge

  • DR and BC plans become stale as business and technology changes.
  • Business stakeholders are not fully engaged with planning and testing.
  • Supply chain and vendor risks are underappreciated.

Why This Is Hard

  • Cross-functional dependencies are complex and not fully documented.
  • Testing can be costly and disruptive if not scoped properly.
  • Leadership attention drifts once a plan is signed off.

The Opportunity

  • Reduce downtime risk by treating resilience as a living program.
  • Find hidden single points of failure before they become incidents.
  • Strengthen technology and vendor resilience.

What Leading Organizations Do Effectively

  • Review and test DR and BC plans quarterly with business stakeholder involvement.
  • Map vendor criticality and substitute paths for high-risk suppliers.
  • Use tabletop exercises to validate assumptions and roles.
  • Monitor current and emerging threats and incorporate them into resilience planning.
  • Leverage automation for dependency discovery and alerting.

AOTMP’s Perspective

AOTMP recommends a quarterly resilience cadence that includes business owners in scenario planning. Validate all assumptions and refresh critical dependency maps regularly to keep recovery plans credible and executable.

Whether you’re looking to connect with peers, invest in your own professional development, strengthen your organization’s technology management capabilities, or help advance the technology management profession, AOTMP® provides a clear path to help you achieve your goals. Learn more or enquire now →

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This post is sponsored by Sakon and Bearstone.

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About Sakon

Sakon is the Telecom Cloud — a governed architecture that brings clarity, control, and automation to global enterprise telecom and mobility operations. As a pioneer in telecom lifecycle management, Sakon created the industry’s first unified system of record and continues to lead with data-governed solutions that power real-time visibility, intelligent automation, and modernization across network, wireless, and financial systems. Built for outcomes, Sakon helps CIOs, CFOs, and IT leaders stabilize platforms like ServiceNow, Coupa, and SAP, reduce risk, and drive transformation. Beyond technology, Sakon supports global connectivity through its teams and Kids Connect Global, making telecom smarter, simpler, and more equitable. Learn more at www.sakon.com.

About Bearstone

Bearstone is a telecom vendor governance firm founded by Bill Henrichs, Former Head of Telecommunications at Simon Property Group. Managing telecom for a 200+ site portfolio, Bill saw what most CIOs learn: invoices routinely carry unauthorized charges — services billed after disconnect, rates outside contracted terms — that no one is validating line by line. He built Bearstone to close that gap.

Bearstone delivers BearGuard — a managed governance service that validates invoices against contracted terms, surfaces unauthorized charges and variance, and holds carriers accountable for correction. Where TEM platforms stop at reporting, BearGuard begins.

Headquartered in Noblesville, Indiana, Bearstone serves multi-site enterprises — retail, hospitality, and distribution — with 200+ locations or $2M+ in annual telecom spend.

Learn more at www.BearstoneLLC.com/ExecutiveBrief  

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