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2026 State of the Technology Management Industry

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Win M&A With Preparation

By Timothy C. Colwell, Executive Vice President at AOTMP

Is your organization prepared to maintain service continuity, control costs, and protect accountability from Day 1 of a transaction?

The AOTMP Community, including Advisory Council members, Industry Leadership Committee members, subscribers, and thought leadership followers, consistently tells us that mergers, acquisitions, and divestitures expose every weak spot in technology management.

The pressure is intense because the timeline is short and the stakes are high. Circuits, voice services, wireless assets, contracts, and support structures all need attention early. If planning starts too late, the organization risks missed handoffs, duplicate costs, and customer disruption.

The real mistake is treating integration like a technical cleanup project. It is not. It is a business transition that requires legal, finance, operations, and IT to move together. The most effective teams start with the business structure, then align the technology plan to that structure.

Actions to take

  • Build a Day 1 readiness checklist early.
  • Audit accounts before they are transferred.
  • Map what stays, what moves, and what should be retired.
  • Keep legal, finance, sourcing, and operations aligned.
  • Plan for change management and customer communication.

How to measure success

  • Fewer Day 1 service interruptions.
  • Lower duplicate service and billing costs.
  • Faster completion of integration milestones.
  • Better visibility into ownership and accountability.
  • Stronger customer continuity during the transition.

The goal is not just to get through the transaction. The goal is to protect operations while creating a cleaner future state. Preparation is what separates a controlled integration from a chaotic one.

Gain Insights from the AOTMP Community and Your Peers

Want to hear directly from technology management leaders, enterprise practitioners, and industry experts about the trends, risks, and opportunities shaping the profession?

Register for the 2026 State of the Technology Management Industry Online Meeting, live on Wednesday, October 14, 2026, from 11:00 AM to 3:00 PM ET. Participation is open to professionals managing their organization’s internal technology environment, AOTMP Community Sponsors, and industry vendors. Register for the live online event.

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This post is sponsored by Sakon and Bearstone.

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About Sakon

Sakon is the Telecom Cloud — a governed architecture that brings clarity, control, and automation to global enterprise telecom and mobility operations. As a pioneer in telecom lifecycle management, Sakon created the industry’s first unified system of record and continues to lead with data-governed solutions that power real-time visibility, intelligent automation, and modernization across network, wireless, and financial systems. Built for outcomes, Sakon helps CIOs, CFOs, and IT leaders stabilize platforms like ServiceNow, Coupa, and SAP, reduce risk, and drive transformation. Beyond technology, Sakon supports global connectivity through its teams and Kids Connect Global, making telecom smarter, simpler, and more equitable. Learn more at www.sakon.com.

About Bearstone

Bearstone is a telecom vendor governance firm founded by Bill Henrichs, Former Head of Telecommunications at Simon Property Group. Managing telecom for a 200+ site portfolio, Bill saw what most CIOs learn: invoices routinely carry unauthorized charges — services billed after disconnect, rates outside contracted terms — that no one is validating line by line. He built Bearstone to close that gap.

Bearstone delivers BearGuard — a managed governance service that validates invoices against contracted terms, surfaces unauthorized charges and variance, and holds carriers accountable for correction. Where TEM platforms stop at reporting, BearGuard begins.

Headquartered in Noblesville, Indiana, Bearstone serves multi-site enterprises — retail, hospitality, and distribution — with 200+ locations or $2M+ in annual telecom spend.

Learn more at www.BearstoneLLC.com/ExecutiveBrief  

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