IAUG
IAUG members always benefit from preferred pricing.
At 18,000 members strong, the International Avaya User Group (IAUG) is one of the world’s largest organizations for communications technology professionals. As the forum for the global Avaya customer community, IAUG provides a voice and resource for Avaya customers everywhere. We aim to provide the platform for Avaya users to connect and work together to troubleshoot, network, and learn.
Not a member yet? Join now!
Operational Excellence and Financial Accountability are guiding principles that elevate the value technology management professionals deliver to their organizations.
IAUG has partnered with AOTMP® University to help its members learn best practices that promote these principles. Adding operational and financial focused training and certifications to the Avaya Learning offering empowers you to expand knowledge, skills, and expertise that make you more valuable to your organization.
200+
Online Courses
45,000+
Courses Taken
19
Certifications
7,000+
Certifications Issued
Focused on your environment.
We’re different because we dial in on operational and financial management practices.
Management
Accountable for strategy and performance.
IT Finance
Accountable and responsible for financial control.
Operations
Responsible for day-to-day execution.
Sourcing & Procurement
Accountable and responsible for vendor and supplier lifecycle.
What makes AOTMP University different?
We teach financial and operational best practices.
Not technical or product focused training.
We have collected data from thousands of technology management environments.
We know what works and what doesn’t.
Our training promotes efficiency that drives business results.
All based on decades of best practice experience.
We are a woman owned business.
We are promoters of women in tech.
Industry Education Advisory Council Influencers guide AOTMP® University’s curriculum.
Telecom, mobility & cloud / IT management professionals inform the development roadmap.
We base our content on the Efficiency First® Framework.
A set of practices and principles for managing telecom, mobility, and IT/cloud.
Something for everyone on your team.
Online. Anytime. Anywhere.
Asset & Service Management
Auditing & Optimization
Budgeting & Financial Control
Cloud Management
Data Privacy & Security
Expense Management
Governance & Risk Management
Industry Essentials
Mobility Management
Ordering & Service Delivery
Performance & Reporting
Policy
Sourcing & Procurement
Strategy
Vendor & Contract Management
Coming soon
Call Center & Contact Center Specialist Certification
Our latest Specialist Certification will publish in mid 2023. The certification will be available independently or with new and existing Unlimited Plus and Unlimited Pro subscriptions.
Not sure where to start? Check out these popular career paths.
There are many other career path options. Contact us to discuss career paths for specific technology management roles.
Are you in an IT finance role and new to Telecom Expense Management? The courses and certifications in this career path are designed to help you master the essentials. Learn more →
Are you new to mobility management? The courses and certifications in this career path are designed to help you master the essentials. Learn more →
Are you new to the Telecom, Mobility & Cloud / IT Management Industry? Jumpstart your career by mastering the essentials. Learn more →
Are you a Technology Expense Management professional looking to expand your career? Then this career path is for you. Learn more →
Are you in a sourcing or vendor management role? Level-up your knowledge by mastering essential best practices found in this career path. Learn more →
Are you new to cloud management? The courses and certifications in this career path are designed to help you master the essentials. Learn more →
Are you currently in a leadership role or do you aspire to earn a leadership position? Elevate your skills and increase the value you can add in a leadership role with the courses and certifications in this career path. Learn more →
The Efficiency First® Framework
AOTMP University’s foundation for training and certifications.
Drive Business Results
The Efficiency First® Framework promotes financial and operational management efficiency.
Adopt a Center of Excellence
The Framework is the foundation for a Technology Management Center of Excellence designed to deliver maximum business value.
Get Measurable Results
The Framework includes algorithms that measure performance efficiency by evaluating 1,000+ diagnostic points across a telecom, mobility, or cloud / IT environment (think FICO® Score for our industry).
Complement ITIL, Six Sigma, and TBM
The principles of the Efficiency First® Framework complement other business practices such as ITIL, Six Sigma, Lean Sigma, and TBM – adopt the principals to increase efficiency, reduce costs, and mitigate risks.
Enjoy 20% off!
Use code IAUG20 at checkout.
Unlimited
Unlimited access to over 200 on-demand courses
New courses are added every month! Explore courses ➞
Yours for a Year
Every subscriber on the team can take as many AOTMP University courses as they like.
IAUG members get 20% off!
IAUG20
Unlimited Plus
Includes everything from the Unlimited subscription
New courses are added every month! Explore courses ➞
Unlimited access to Specialist Certifications
15 Specialist Certifications to choose from.
Yours for a Year
Every subscriber on the team can take as many AOTMP University courses and Specialist Certification exams as they like.
IAUG members get 20% off!
IAUG20
Unlimited Pro
Includes everything from the Unlimited Plus subscription
All AOTMP University courses and Specialty Certifications.
Unlimited access to Professional and Master Certifications
Take best practice expertise to the next level.
The Efficiency First® Framework Guidebook
The industry standard best practice guide; it's what Professional and Master Certifications are based on.
Yours for a Year
Every subscriber on the team can take as many AOTMP University courses and Certification exams as they like.
IAUG members get 20% off!
IAUG20
Courses.
Online. Anytime. Anywhere.
Courses are a flexible option if you or your team need to re-skill or close knowledge gaps.
Certifications.
For every step in your career.
How can we help?
We’re more than happen to answer any questions you have about AOTMP University.
Normal business hours are 8:00am to 5pm EST, Monday to Friday.
