Telecom Expense Management Specialist

Learning objectives for each course supporting this certification include:

Invoices and TEM 101 (ITE)

• Define TEM and its focus areas
• Identify four types of extraneous usage
• State the importance of a telecom or IT invoice with respect to cost

Developing a Telecom Expense Management Plan (TEM)

• Define Telecom Expense Management
• Distinguish between the benefits of insourcing and outsourcing
• Explain how to identify the ROI of a Telecom Expense Management program
• Explain how to maximize the benefits of a Telecom Expense Management program
• Perform a needs assessment for a Telecom Expense Management program

Preparing to Use an RFP to Select a TEM Vendor (STP 01)

• Define a RFP
• Define the three areas of concentration in an RFP scope
• Describe how to prepare an RFP

Using an RFP to Select a TEM Vendor (STP 02)

• Coordinate the RFP release and TEM vendor proposal method
• Evaluate TEM vendor proposals
• Explain the process to select a TEM vendor

Developing a Business Case for TEM Programs (BCT)

• Calculate a TEM Program ROI
• Define TEM
• Develop a TEM Program Business Case
• Perform a TEM Program Needs Assessment
• Understand the value of TEM

Thinking Constructively About TEM ROI (TRI)

• Calculate ROI for TEM programs
• Discuss the importance of executive level perception and buy in for TEM programs
• Review expense management
• Review the importance of calculating ROI for TEM programs

Managing TEM Vendor Relationships (MTR)

• Explain relationship communications
• Identify the various management considerations throughout the lifecycle of the TEM vendor relationship
• Understand the relationship plan development process