Never stop improving! Opportunities to improve professionally and personally are present every day. The same holds true for teams and organizations. I love to dig deep and find the next opportunity for improvement and I believe that sharing what I learn is not just a privilege, it’s a responsibility.

How do I identify improvement opportunities? Simple…I ask questions and I listen. My technique was honed over 15+ years of process and performance improvement consulting. I’ve helped companies with critical technology management decisions like selecting TEM and MMS vendors, migrating PSTN voice to UCaaS, and sourcing network carriers. I’ve contributed to global technology modernization projects and helped companies develop vendor management strategies. I’ve helped customers solve tactical workflow problems and I’ve helped customers establish sustainable technology management strategy.

My experience leading a technology management industry research and publication practice also contributed to my knowledge of how to develop best practices. Through qualitative and quantitative research studies and thousands of hours analyzing data collected from organizations across the globe, insights into what works and what doesn’t were revealed. Performance data guides best practice creation.

Today, I continue to identify opportunities to improve through conversations with customers, prospects, and colleagues. These conversations happen daily and what I learn fuels best practices for training and certification content. I do the research; you benefit from what I uncover.