Telecom Audit Essentials

Learning objectives for each course included in this bundle.

Introduction to Auditing (ITA)

• Define common terms related to Invoice Auditing
• Identify areas of an invoice where incorrect or unauthorized charges are common
• Select responsibilities of an Invoice Auditor as defined in this course

Auditing Materials (AMN)

• Define the materials required for invoice-to-contract or invoice-to-tariff audits
• Understand how to read the required documents

Customer Service Record Interpretation Practices (CSR)

• Define CSR
• Identify best practices for utilizing a CSR
• Understand how to use and read a CSR

Cost Containment and Cost Avoidance Practices (CAP)

• Define cost avoidance and cost containment
• Identify key ways to maximize cost savings
• Resolve disputes
• Select technology that meets operation needs at the best pricing
• Understand how to negotiate optimal contracts

Correcting Invoice Errors and Obtaining Credits for Overcharges (CIE)

• Calculate credits due
• Confirm invoice errors
• Correct invoice errors
• Understand how to communicate errors to your service provider