Telecom Audit Essentials

Exclusive course bundle for IAUG members!

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Telecom bills are notoriously filled with billing errors. Errors can lead to opportunities, though. Learn how to quickly identify and correct billing errors and the savings you generate can be repurposed to fund your next technology improvement or modernization project. Find the money, fund the project.

What's included.

Learning objectives for each course included in this bundle.

Introduction to Auditing (ITA)

  • Define common terms related to Invoice Auditing
  • Identify areas of an invoice where incorrect or unauthorized charges are common
  • Select responsibilities of an Invoice Auditor as defined in this course

Auditing Materials (AMN)

  • Define the materials required for invoice-to-contract or invoice-to-tariff audits
  • Understand how to read the required documents

Customer Service Record Interpretation Practices (CSR)

  • Define CSR
  • Identify best practices for utilizing a CSR
  • Understand how to use and read a CSR

Cost Containment and Cost Avoidance Practices (CAP)

  • Define cost avoidance and cost containment
  • Identify key ways to maximize cost savings
  • Resolve disputes
  • Select technology that meets operation needs at the best pricing
  • Understand how to negotiate optimal contracts

Correcting Invoice Errors and Obtaining Credits for Overcharges (CIE)

  • Calculate credits due
  • Confirm invoice errors
  • Correct invoice errors
  • Understand how to communicate errors to your service provider


Purchase this course bundle for a single user.

Use code IAUG20 for 20% off!

Example of an AOTMP University certificate of achievement.


On-demand Course

Digital Certificate*

*Issued when the course has been completed.



60 minutes each

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IAUG has partnered with AOTMP® University to provide business operations training and certifications. You’ve mastered the technical domain and now you can master operational and financial excellence!

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