Example career path:
Technology Expense Management
Are you a Technology Expense Management professional looking to expand your career? Take these courses and earn these certifications to elevate your best practice knowledge.
or return to Career Paths
Step 1: Take these recommended courses
Foundation | Cloud/IT, Mobility, Telecom
Upon completion of this course, you will have learned:
- What Technology Expense Management (TEM) is
- How TEM supports business, why it matters, and the value it offers
- Business applications and use cases for TEM
- Types of vendors and offering variables currently available in the industry
- Considerations for building a business case for TEM
- Efficiency First® Framework guiding principles supporting a TEM program
Foundation | Cloud/IT, Mobility, Telecom
Upon completion of this course, you will have learned:
- Common success factors for TEM programs
- What TEM program success looks like to different business stakeholders
- How to set the stage for success with your TEM vendor
- Why TEM programs fail and how to avoid problems
- How to foster strong partnership with your TEM vendor
- Efficiency First® Framework guiding principles supporting TEM program success
Foundation | Cloud/IT, Mobility, Telecom
Upon completion of this course, you will have learned:
- What customer experience (CX) is
- How CX supports business, why it matters, and the value it offers
- CX business applications and use cases
- Considerations for elevating CX practices for your organization
- How to measure CX practice performance
- Efficiency First® Framework best practices supporting service delivery CX
Foundation | Cloud/IT, Mobility, Telecom
Upon completion of this course, you will have learned:
- What a Center of Excellence (CoE) is
- How a CoE supports business, why it matters, and the value it offers
- Considerations for creating a CoE
- Considerations for launching a CoE
- How to evaluate CoE performance
- Efficiency First® Framework best practices supporting CoE design, deployment, and maturity.
Foundation | Cloud/IT, Mobility, Telecom
Upon completion of this course, you will have learned:
- What cloud optimization is
- Why cloud optimization matters and the value it offers
- Cloud optimization business applications and use cases
- Considerations for selecting a cloud optimization solution for your organization
- Ongoing cloud optimization performance considerations
- Efficiency First® Framework best practices supporting cloud optimization
Step 2: Earn these recommended Professional Certifications
CERTIFICATION | INTERMEDIATE
Certified Telecom Management Professional (CTMP)
What You Will Learn
- Fundamental Guiding Principles of the Efficiency First® Framework and how to apply them in real-world scenarios.
- Characteristics and management of the Telecom Portfolio Area, including optimization focus areas and stakeholder group roles.
- Measurement techniques such as Efficiency Ratings, Focus Area Ratings, and Optimization Potential, along with their components and applications.
- Implementation of the Continuous Improvement Approach and evaluation of key process metrics through practice area KPIs.
- Utilization of Core Management Technologies, effective use of other data sources and systems, and understanding the requirements of a master system of record.
- Essential practitioner skills, process development strategies, and the Accountability Matrix Discipline Pillars relevant for operational excellence in telecom management.
- Application of RASCI concepts (Responsible, Accountable, Supported, Consulted, Informed) as they relate to workforce and telecom management workflows.
Benefits of Certification
- Recognition for competency and performance excellence in telecom management based on an internationally recognized framework.
- Validation of best-practice knowledge that supports professional reputation and credibility among peers.
- Enhanced ability to design, optimize, and continuously improve telecom management processes.
- Qualification to interpret and act on key management metrics, improving organizational efficiency and operational outcomes.
- Access to structured templates, process guidance, and continuous improvement resources for ongoing professional development.
CTMP Certification Guide Download
CERTIFICATION | INTERMEDIATE
Certified Mobility Management Professional (CMMP)
What You Will Learn
- Fundamental Guiding Principles of the Efficiency First® Framework and how to apply them in real-world scenarios.
- Characteristics and management of the Mobile Portfolio Area, including optimization focus areas and stakeholder group roles.
- Measurement techniques such as Efficiency Ratings, Focus Area Ratings, and Optimization Potential, along with their components and applications.
- Implementation of the Continuous Improvement Approach and evaluation of key process metrics through practice area KPIs.
- Utilization of Core Management Technologies, effective use of other data sources and systems, and understanding the requirements of a master system of record.
- Essential practitioner skills, process development strategies, and the Accountability Matrix Discipline Pillars relevant for operational excellence in mobility management.
- Application of RASCI concepts (Responsible, Accountable, Supported, Consulted, Informed) as they relate to workforce and mobile management workflows.
Benefits of Certification
- Recognition for competency and performance excellence in mobility management based on an internationally recognized framework.
- Validation of best-practice knowledge that supports professional reputation and credibility among peers.
- Enhanced ability to design, optimize, and continuously improve mobile management processes.
- Qualification to interpret and act on key management metrics, improving organizational efficiency and operational outcomes.
- Access to structured templates, process guidance, and continuous improvement resources for ongoing professional development.
CMMP Certification Guide Download
CERTIFICATION | INTERMEDIATE
Certified IT Management Professional (CIMP)
What You Will Learn
- Fundamental Guiding Principles of the Efficiency First® Framework and how to apply them in real-world scenarios.
- Characteristics and management of the Cloud / IT Portfolio Area, including optimization focus areas and stakeholder group roles.
- Measurement techniques such as Efficiency Ratings, Focus Area Ratings, and Optimization Potential, along with their components and applications.
- Implementation of the Continuous Improvement Approach and evaluation of key process metrics through practice area KPIs.
- Utilization of Core Management Technologies, effective use of other data sources and systems, and understanding the requirements of a master system of record.
- Essential practitioner skills, process development strategies, and the Accountability Matrix Discipline Pillars relevant for operational excellence in cloud / IT management.
- Application of RASCI concepts (Responsible, Accountable, Supported, Consulted, Informed) as they relate to workforce and cloud / IT management workflows.
Benefits of Certification
- Recognition for competency and performance excellence in cloud / IT management based on an internationally recognized framework.
- Validation of best-practice knowledge that supports professional reputation and credibility among peers.
- Enhanced ability to design, optimize, and continuously improve cloud / IT management processes.
- Qualification to interpret and act on key management metrics, improving organizational efficiency and operational outcomes.
- Access to structured templates, process guidance, and continuous improvement resources for ongoing professional development.