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Building a Stronger Foundation for Technology Management

By Timothy C. Colwell, Executive Vice President at AOTMP
Icons of servers, laptops, cloud apps, and licenses all connected into one central hub.

Technology management is more than keeping systems running; it’s about building a foundation that supports the business today and prepares it for tomorrow. A persistent challenge is inventory control across assets, licenses, and services. With
technology change accelerating, keeping accurate inventories is more challenging than ever, but essential for compliance and cost management.

A solution lies in establishing best practices for inventory management:

  • Centralize asset and license records
  • Introduce policy-driven approaches to lifecycle management
  • Implement a change control framework to govern technology change events
  • Leverage automation tools wherever possible to track changes in real time

Beyond inventory, a broader challenge remains: the need for a common understanding across every role in the organization. Educating the workforce about the technology industry (its history, terminology, and trends) creates alignment.
When every role understands the basics of telecommunications, networking, emerging technologies, and compliance, the organization gains shared context to make informed decisions.

Finally, professionals must continually educate themselves at all levels: users, administrators, managers, and executives. By doing so, organizations not only strengthen the value of technology management internally but also demonstrate its value as a strategic enabler of business success.

Recommended Actions

  1. Implement an automated inventory management tool that integrates with procurement and IT systems.
  2. Create role-based education programs so every team member learns how their role intersects with technology management.
  3. Develop a technology essentials curriculum covering foundational concepts (telecom, networking, 5G, compliance).
  4. Foster a culture of continuous learning by incorporating technology education into professional development plans.

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This post is sponsored by Sakon and Bearstone.

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About Sakon

Sakon is the Telecom Cloud — a governed architecture that brings clarity, control, and automation to global enterprise telecom and mobility operations. As a pioneer in telecom lifecycle management, Sakon created the industry’s first unified system of record and continues to lead with data-governed solutions that power real-time visibility, intelligent automation, and modernization across network, wireless, and financial systems. Built for outcomes, Sakon helps CIOs, CFOs, and IT leaders stabilize platforms like ServiceNow, Coupa, and SAP, reduce risk, and drive transformation. Beyond technology, Sakon supports global connectivity through its teams and Kids Connect Global, making telecom smarter, simpler, and more equitable. Learn more at www.sakon.com.

About Bearstone

Bearstone is a telecom vendor governance firm founded by Bill Henrichs, Former Head of Telecommunications at Simon Property Group. Managing telecom for a 200+ site portfolio, Bill saw what most CIOs learn: invoices routinely carry unauthorized charges — services billed after disconnect, rates outside contracted terms — that no one is validating line by line. He built Bearstone to close that gap.

Bearstone delivers BearGuard — a managed governance service that validates invoices against contracted terms, surfaces unauthorized charges and variance, and holds carriers accountable for correction. Where TEM platforms stop at reporting, BearGuard begins.

Headquartered in Noblesville, Indiana, Bearstone serves multi-site enterprises — retail, hospitality, and distribution — with 200+ locations or $2M+ in annual telecom spend.

Learn more at www.BearstoneLLC.com/ExecutiveBrief  

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