Example career path:
Technology Management Leader
Are currently in a leadership role or do you aspire to earn a leadership position? Elevate your skills and increase the value you can add in a leadership role with these courses and certifications.
or return to Career Paths
Step 1: Take these recommended courses
Foundation | Cloud/IT, Mobility, Telecom
Upon completion of this course, you will have learned:
- What Technology Expense Management (TEM) is
- How TEM supports business, why it matters, and the value it offers
- Business applications and use cases for TEM
- Types of vendors and offering variables currently available in the industry
- Considerations for building a business case for TEM
- Efficiency First® Framework guiding principles supporting a TEM program
Foundation | Cloud/IT, Mobility, Telecom
Upon completion of this course, you will have learned:
- Common success factors for TEM programs
- What TEM program success looks like to different business stakeholders
- How to set the stage for success with your TEM vendor
- Why TEM programs fail and how to avoid problems
- How to foster strong partnership with your TEM vendor
- Efficiency First® Framework guiding principles supporting TEM program success
Foundation | Cloud/IT, Mobility, Telecom
Upon completion of this course, you will have learned:
- What customer experience (CX) is
- How CX supports business, why it matters, and the value it offers
- CX business applications and use cases
- Considerations for elevating CX practices for your organization
- How to measure CX practice performance
- Efficiency First® Framework best practices supporting service delivery CX
Foundation | Cloud/IT, Mobility, Telecom
Upon completion of this course, you will have learned:
- What a Center of Excellence (CoE) is
- How a CoE supports business, why it matters, and the value it offers
- Considerations for creating a CoE
- Considerations for launching a CoE
- How to evaluate CoE performance
- Efficiency First® Framework best practices supporting CoE design, deployment, and maturity.
Step 2: Earn at least one of these recommended Professional Certifications
Pick 1 or more based on the technology portfolio category most relevant to your role and/or interest.
CERTIFICATION | INTERMEDIATE
Certified Telecom Management Professional (CTMP)
What You Will Learn
- Fundamental Guiding Principles of the Efficiency First® Framework and how to apply them in real-world scenarios.
- Characteristics and management of the Telecom Portfolio Area, including optimization focus areas and stakeholder group roles.
- Measurement techniques such as Efficiency Ratings, Focus Area Ratings, and Optimization Potential, along with their components and applications.
- Implementation of the Continuous Improvement Approach and evaluation of key process metrics through practice area KPIs.
- Utilization of Core Management Technologies, effective use of other data sources and systems, and understanding the requirements of a master system of record.
- Essential practitioner skills, process development strategies, and the Accountability Matrix Discipline Pillars relevant for operational excellence in telecom management.
- Application of RASCI concepts (Responsible, Accountable, Supported, Consulted, Informed) as they relate to workforce and telecom management workflows.
Benefits of Certification
- Recognition for competency and performance excellence in telecom management based on an internationally recognized framework.
- Validation of best-practice knowledge that supports professional reputation and credibility among peers.
- Enhanced ability to design, optimize, and continuously improve telecom management processes.
- Qualification to interpret and act on key management metrics, improving organizational efficiency and operational outcomes.
- Access to structured templates, process guidance, and continuous improvement resources for ongoing professional development.
CTMP Certification Guide Download
CERTIFICATION | INTERMEDIATE
Certified Mobility Management Professional (CMMP)
What You Will Learn
- Fundamental Guiding Principles of the Efficiency First® Framework and how to apply them in real-world scenarios.
- Characteristics and management of the Mobile Portfolio Area, including optimization focus areas and stakeholder group roles.
- Measurement techniques such as Efficiency Ratings, Focus Area Ratings, and Optimization Potential, along with their components and applications.
- Implementation of the Continuous Improvement Approach and evaluation of key process metrics through practice area KPIs.
- Utilization of Core Management Technologies, effective use of other data sources and systems, and understanding the requirements of a master system of record.
- Essential practitioner skills, process development strategies, and the Accountability Matrix Discipline Pillars relevant for operational excellence in mobility management.
- Application of RASCI concepts (Responsible, Accountable, Supported, Consulted, Informed) as they relate to workforce and mobile management workflows.
Benefits of Certification
- Recognition for competency and performance excellence in mobility management based on an internationally recognized framework.
- Validation of best-practice knowledge that supports professional reputation and credibility among peers.
- Enhanced ability to design, optimize, and continuously improve mobile management processes.
- Qualification to interpret and act on key management metrics, improving organizational efficiency and operational outcomes.
- Access to structured templates, process guidance, and continuous improvement resources for ongoing professional development.
CMMP Certification Guide Download
CERTIFICATION | INTERMEDIATE
Certified IT Management Professional (CIMP)
What You Will Learn
- Fundamental Guiding Principles of the Efficiency First® Framework and how to apply them in real-world scenarios.
- Characteristics and management of the Cloud / IT Portfolio Area, including optimization focus areas and stakeholder group roles.
- Measurement techniques such as Efficiency Ratings, Focus Area Ratings, and Optimization Potential, along with their components and applications.
- Implementation of the Continuous Improvement Approach and evaluation of key process metrics through practice area KPIs.
- Utilization of Core Management Technologies, effective use of other data sources and systems, and understanding the requirements of a master system of record.
- Essential practitioner skills, process development strategies, and the Accountability Matrix Discipline Pillars relevant for operational excellence in cloud / IT management.
- Application of RASCI concepts (Responsible, Accountable, Supported, Consulted, Informed) as they relate to workforce and cloud / IT management workflows.
Benefits of Certification
- Recognition for competency and performance excellence in cloud / IT management based on an internationally recognized framework.
- Validation of best-practice knowledge that supports professional reputation and credibility among peers.
- Enhanced ability to design, optimize, and continuously improve cloud / IT management processes.
- Qualification to interpret and act on key management metrics, improving organizational efficiency and operational outcomes.
- Access to structured templates, process guidance, and continuous improvement resources for ongoing professional development.
CIMP Certification Guide Download
Step 3: Earn the Master Certification
CERTIFICATION | ADVANCED
AOTMP Master Certification
What You Will Learn
- Efficiency First® Framework: Gain a deep understanding of its guiding principles, portfolio areas, optimization and transformation strategies, and how to apply these to create and manage a Technology Management Center of Excellence.
- Operational Excellence: Learn to identify, interpret, and apply best practices in Telecom, Mobile & Cloud / IT management, including measuring team, vendor, business, and practice area performance using industry-standard performance indexes.
- Strategy & Continuous Improvement: Develop skills in strategy alignment, optimization and transformation potential analysis, KPI interpretation, maturity stage evaluation, and use of continuous improvement approaches and RASCI templates within a Center of Excellence.
Benefits of Certification
- Recognition of Competency: Achieve a credential validating your mastery of industry-leading efficiency and management practices, enhancing reputation among peers and senior leaders.
- Career Growth: Demonstrate leadership expertise in establishing and executing Telecom, Mobile & Cloud / IT strategies, validated by peer and supervisor references and a successful case study.
- Practical Application: Build capabilities to solve real business problems, implement strategic solutions, and deliver measurable results, as evidenced through exam performance and case study documentation.
- Professional Accountability: Strengthen management skills in stakeholder engagement, performance measurement, technology utilization, and continuous improvement, all of which are critical to sustaining excellence in technology management.