We didn’t sugarcoat the truth. Some pushed back, but many more admitted we exposed the real issues holding the industry back. Now, by overwhelming demand, we’re bringing this groundbreaking series back.
This eight-part series highlights that the Technology Expense Management (TEM) industry is at a pivotal moment, facing significant challenges such as stagnation, high customer churn, and a lack of large-scale providers despite organizations spending over $5 trillion annually on telecom, mobile, cloud, and IT assets and services. The series explores why TEM vendors have struggled to achieve the success seen in adjacent industries, identifies a disconnect between buyer expectations and vendor capabilities, and calls for a shift from a narrow focus on cost savings to delivering broader strategic value. It emphasizes the importance of transparent communication, true partnerships, and the creation of Centers of Excellence, urging all stakeholders—enterprises, vendors, and investors—to take decisive action to drive innovation and redefine value in technology management.
