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  • Unlike other regions of the world, the United States does not have a single set of data privacy regulations. Instead, multiple laws focus on data privacy and the expectation is that companies will know which ones govern their industry. This lesson provides learners with a better understanding of the regulations which should guide their decision-making processes. Course topics include Privacy Shield, HIPAA, the Electronic Communications Privacy Act, and the California Consumer Privacy Act.
  • Numerous organizations across the globe are auditing fixed telecom invoices to uncover billing errors that negatively impact their TEM plans. However, few are prepared to perform these initiatives because they lack a clear plan and strategy. This course demonstrates how to optimally audit invoices for fixed voice and data telecom services. It features the most common considerations, expert guidance, and successful strategies for overcoming your obstacles.
  • Numerous organizations across the globe stand to gain significant benefits from an auditing lifecycle program. However, few are prepared to support these initiatives because they lack a clear plan and strategy. This course explores examples of process improvements and cost savings by reviewing AOTMP®'s recommendations for a successful lifecycle auditing program based on the Efficiency First® Framework. It features the most common considerations, expert tools, and guidance for overcoming your auditing lifecycle obstacles.
  • Auditing mobile telecom invoices may uncover billing errors that negatively impact the enterprise mobility management plan. This course uses sample invoices to show the learner what components to expect in their mobile invoices and demonstrate the process of auditing these documents.
  • Numerous organizations across the globe are building catalogs to validate billing and service accuracy. However, few can support invoice-to-contract or invoice-to-tariff audit process initiatives because they lack a clear plan and strategy. This course features the most common considerations, expert guidance, and real-world examples to properly conduct invoice-to-contract and invoice-to-tariff audit processes and overcome your obstacles.
  • Numerous organizations across the globe are replacing circuit-switched telecom packet services for frame relay and MPLS due to flexibility, scalability, error identification potential, and reduced costs. However, few are prepared to support packet-switched circuit and service audit initiatives because they lack a clear plan and strategy. This course highlights the most common considerations and features expert guidance for overcoming your packet-switched circuit and service audit obstacles.
  • Numerous organizations across the globe are auditing telecom security plans, policies, and procedures. However, few can successfully support these telecom security plan audit initiatives because they lack the strategies necessary. This course highlights the most common considerations for telecom security plan audit tasks and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are adding value and efficiency to their enterprise telecom environment. However, few are prepared to support telecom audit results because they lack a clear plan and strategy. This course highlights the most common considerations for telecom audit results and features expert guidance for overcoming your obstacles.
  • An organization’s telecom options increase every day. From landlines or mobile calls to online forums or chat bots, options are multiplying—and each option provides its own opportunity for inefficiency. These pain points often keep telecom managers busy solving problems that did not exist with the previous solution. With a focus on “best practices,” this course shows the learner how to recognize, and overcome, the pain points which afflict their organization.
  • In order to gain organizational buy-in to create an ongoing audit program, you will need to prepare a compelling business case. This course helps participants understand what such a business case should contain. In this course, not only will they learn all the components of a requirement assessment and business case, they will also be presented with a full scenario of an organization building a business case for real-world context.
  • Nearly one-third of organizations indicate that one of their top challenges in establishing a Telecom Expense Management (TEM) program is creating a business justification. This course provides an overview of telecom expense management, answers questions when one needs to justify the need for TEM and provides clear instructions on how to write a business case for a TEM program.
  • Numerous organizations across the globe are perfecting their VoIP executive pitch. However, few are prepared to support VoIP business case initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for VoIP business case development and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are considering a BYOD mobile policy implementation. Enterprises go into the engagement seeking a seamless, pain-free process, but this often ends up not the case. However, with proper planning and clear expectations, a BYOD mobile policy implementation can be a successful endeavor. This course highlights the most common mistakes made during a BYOD implementation and features expert guidance for overcoming the obstacles.
  • Numerous organizations across the globe are discovering a need to contain costs and eliminate unnecessary expenses. However, few are prepared to support cost containment and avoidance initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for cost containment and avoidance and features expert guidance for overcoming your obstacles.
  • Contracts are the foundation of your organization’s business relationship with vendors. Comprehensive contract management activities should be part of every fixed and mobile telecom environment. This course examines the benefits and documents within a contract catalog as well as contract compliance.
  • This course provides an overview of the California Consumer Privacy Act and how it might impact your organization. Upon completion of the course, your organization will be better equipped to make policy-related decisions. This course includes a history of the CCPA, an overview of its scope, an explanation of the rights it affords Californians, and an overview of an organization’s responsibilities. As an added bonus, a comparison between the CCPA and the EU’s General Data Protection Regulation is provided.
  • Numerous organizations across the globe are establishing a Center of Excellence (CoE) technology management model. However, few are prepared to support CoE development initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for CoE development and features expert guidance for overcoming your obstacles.
  • This course focuses on the next step of Change Management--the execution and monitoring of the change. Learners will be introduced to a process lifecycle, which is always in need of updating and refining, as well as five business principles to monitor while executing the change within your telecom environment.
  • Numerous organizations across the globe are seeking solutions to deliver optimal business value through a Center of Excellence (CoE). However, few are prepared to support CoE value reporting initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for CoE value reporting and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are accelerating digital transformation through a Center of Excellence (CoE). However, few are prepared to support these CoE acceleration initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for CoE acceleration and features expert guidance for overcoming your obstacles.
  • Telecom service moves, adds, changes and disconnects (MACDs) are common activities that can have a major impact on a telecom budget. However, changes in the telecom environment are not just limited to technical and financial. Learn detailed processes for executing a variety of successful change initiatives.
  • Numerous organizations across the globe are correcting telecom invoice errors to obtain credits for carrier overcharges. However, few are prepared to support these telecom billing correction initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for telecom billing correction and features expert guidance for overcoming your obstacles.
  • Expanding on the lessons learned in (CLM102) Audit & Optimization for Cloud, this course provides learners with technical steps required to complete a cloud audit. Utilizing real-world scenarios, this course provides multiple examples of cloud licensing, storage, and security auditing. This course benefited from the assistance of Shauna Heydecker, National Sales Director with IQ Telecom. Her experience in telecom, mobility, and IT management contributed to the cloud auditing and optimization knowledge base this course provides.
  • Migrating an enterprise’s technology to the cloud is an important transition that requires detailed decision making and organization. This course will provide participants with a better understanding of what cloud computing is and what the major management models can provide. Using terminology and concepts learned in this course, participants will be able to better, and more methodically, discuss the models which fit their enterprise.
  • The cloud environment is a complex place that requires organizations to examine what their business needs are. This course will provide participants with a detailed breakdown of this environment, along with examples of the types of organizations that would use each model. Additionally, in this course, you will learn the basics of cloud provisioning models and how your organization should decide on which strategy to select.
  • Using knowledge gained from prior cloud management courses, this audit and optimization course shows learners the optimal cloud environment and teaches them fundamental roles and tasks within that environment. It also provides learners with a background on both technical and financial cloud audits. This course benefited from the assistance of Shauna Heydecker, National Sales Director with IQ Telecom. Her experience in telecom, mobility, and IT management contributed to the cloud auditing and optimization knowledge base this course provides.
  • Deciding to implement a cloud structure within your organization is very important in today’s technological environment. This course will provide learners with not only an overview of the savings associated with implementing a cloud but how they can write a business case for organizational leaders to see the benefit as well.
  • Numerous organizations across the globe are measuring Center of Excellence (CoE) results. However, few are prepared to support these CoE results measurement initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for CoE results measurement and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are struggling to manage telecom contracts. However, few are prepared to support these telecom contract management initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for telecom contract management and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are struggling to manage mobile carrier contracts. However, few are prepared to support these mobile carrier contract management initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for mobile carrier contract management and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are preparing change management strategies. However, few are prepared to support these change management preparation initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for change management preparation and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are managing telecom service provider contracts. However, few are prepared to support these telecom service provider contract management preparation initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for telecom service provider contract management preparation and features expert guidance for overcoming your obstacles.
  • A telecom, mobility, and IT management Center of Excellence (COE) is developed by fostering an environment built on sound principles, philosophies, and organizational design. This course will provide essential guidance on what the key components of a COE is, and how they can be used to optimize your organization into the future.
  • Numerous organizations across the globe are starting change management projects. However, few are prepared to support these change management project planning initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for change management project planning and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are identifying Center of Excellence (CoE) business practice owners. However, few are prepared to support these business practice owner identification initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for business practice owner identification and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are identifying Center of Excellence (CoE) executive owners. However, few are prepared to support these executive owner identification initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for executive owner identification and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are identifying Center of Excellence (CoE) financial practice owners. However, few are prepared to support these financial practice owner identification initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for financial practice owner identification and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are identifying Center of Excellence (CoE) operational practice owners. However, few are prepared to support these operational practice owner identification initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for operational practice owner identification and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are identifying Center of Excellence (CoE) technical practice owners. However, few are prepared to support these technical practice owner identification initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for technical practice owner identification and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are strategically addressing technical, financial, and operational goals through a Center of Excellence (CoE). However, few are prepared to support these strategic CoE planning initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for strategic CoE planning and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are determining the financial model for Center of Excellence (CoE) service delivery. However, few are prepared to support these CoE service delivery financial model initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for CoE service delivery financial models and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are seeking cloud environment security. However, few are prepared to support these cloud security threat mitigation initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for cloud security threat mitigation and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are interpreting Customer Service Records (CSRs). However, few are prepared to support these CSR interpretation initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for CSR interpretation and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are exploring Anything as-a-Service (XaaS) models for cloud services. However, few are prepared to support these cloud services XaaS initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for cloud services XaaS and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are calculating cost savings from wireless devices. However, few are prepared to support these wireless cost savings initiatives because they lack a clear plan and strategy. This course highlights the most common wireless cost savings considerations and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are creating disaster recovery plans. However, few are prepared to support these disaster recovery plan implementation initiatives because they lack a clear plan and strategy. This course highlights the most common disaster recovery plan implementation considerations and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are standardizing their vendor dispute processes. However, few are prepared to support these vendor dispute management initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for vendor dispute management and features expert guidance for overcoming your obstacles.
  • This introductory course provides an overview of Data Protection Impact Assessments. It includes a brief overview of where they originated along with step-by-step instructions on how to complete, implement, and maintain a Data Protection Impact Assessment. This course includes a complimentary template that you can utilize when completing a Data Protection Impact Assessment for your organization. This course, and the corresponding template, should not replace the guidance of a Data Protection Officer or professional legal counsel. AOTMP® is not responsible for any data collection practices, actions, or outcomes resulting from this course.
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