(ADP) Understanding US Data Privacy Laws

(AFI) Auditing Fixed Telecom Invoices

(ALT) Auditing Lifecycle and Tools

(AMI) Auditing Mobile Telecom Invoices

(AMN) Auditing Materials

(APS) Auditing Packet Switched Circuits and Services

(ASP) Auditing an Enterprise Telecom Security Plan

(ATA) After The Audit

(ATP100) Alleviating Telecom Pain Points

(BCA100) Building a Business Case for Auditing

(BCT100) Building a Business Case for a TEM Program

(BSA) TEM Business Systems & Automation

(CAP) Cost Containment and Cost Avoidance Practices

(CCC) Contract Catalogs & Compliance Validation

(CCP) Understanding the California Consumer Privacy Act

(CEA) Center of Excellence: Assessing Current State Status

(CEM) Change Management: Executing & Monitoring Change

(CER) Center of Excellence: Reporting Value & Business Results to the Business

(CET) Center of Excellence: Techniques for Accelerating CoE Status

(CHM) Effectively Managing Change

(CIE) Correcting Invoice Errors and Obtaining Credits for Overcharges

(CLM100) Introduction to Cloud Management

(CLM101) Basics of Cloud Management

(CLM102) Audit & Optimization for Cloud

(CLM200) Building a Business Case for a Cloud Project

(CLM204) Intermediate Audit & Optimization

(CMC) Center of Excellence: Measuring CoE Status Progress

(CMF) Contract Management Fundamentals

(CMM) Contract Management: Mobility

(CMP) Change Management: Preparation

(CO01) Cloud Optimization Primer

(COEP01) Center of Excellence Primer

(CPP) Change Management: Project Planning

(CRB) Center of Excellence: Roles & Responsibilities – Business Practice Owner

(CRE) Center of Excellence: Roles & Responsibilities – Executive Owner

(CRF) Center of Excellence: Roles & Responsibilities – Financial Practice Owner

(CRO) Center of Excellence: Roles & Responsibilities – Operational Practice Owner

(CRT) Center of Excellence: Roles & Responsibilities – Technical Practice Owner

(CSB) Center of Excellence: Strategy & Business Alignment

(CSF) Center of Excellence: Service Delivery Financial Models

(CSM) Cloud Security: Mitigation Considerations

(CSR) Customer Service Record Interpretation Practices

(CSX) Cloud Services: XaaS

(CWS) Calculating Wireless Cost Savings

(CX01) Internal Service Delivery Customer Experience (CX) Primer

(DIP) Disaster Recovery: Implementation and Post-Incident Management

(DMG) Dispute Management

(DPI) Understanding Data Protection Impact Assessments

(DPL) Data Privacy Laws in 2023

(DPO) Appointing a Data Protection Officer

(DRP1) Building a Disaster Recovery & Business Continuity Plan: Part One

(DRP2) Building a Disaster Recovery & Business Continuity Plan: Part Two

(DTS) Directing Traffic Studies: Optimizing Wireline Voice and Data Services

(ECC) 4-1-1 About 9-1-1

(EMM101) Enterprise Mobility Management: The Basics

(ETV) Evaluating Telecom Vendors

(GDP) Introduction to GDPR

(HAI) How to Audit an EMEA Invoice

(HDF) Help Desk Fundamentals

(HWS) Hybrid WAN and SD-WAN: Determining Your Network Solution

(IBP100) Preparing for a Bring Your Own Device Program

(ICS) Developing a Telecom Service Inventory

(IDA) Invoice Inventory Best Practices for Data Accuracy

(IDP) Introduction to Data Privacy

(IMC) iOS Mobility Security Considerations

(IMS) IP Multimedia Subsystem: The Next Generation Network

(INF) International Telecom Fundamentals

(IOT) IoT Deployment for Enterprise Verticals

(IRV) Identifying The Right Telecom Vendor

(ISC) International Security Considerations

(ISW) Implementing SD-WAN for your Enterprise

(ITA) Introduction to Auditing

(ITAD100) IT Asset Disposition: Fundamentals

(ITAD200) IT Asset Disposition: Requests for Proposal

(ITE) Invoices and Telecom Expense Management 101

(ITF) Telecom Inventory Fundamentals

(ITM) Checklist for International Telecom Management

(ITT) International Telecom Terms

(KPI) KPIs: Definitions & Reporting

(KPS) Keys to Technology Expense Management (TEM) Program Success

(LM01) License Management Primer

(MBE) Invoice Auditing: MPLS Billing Errors

(MCC) Mobile Asset Management: Change Control

(MCS) Telecom Expense Management: More Than Cost Savings

(MDM100) Mobile Device Management Strategy Overview

(MDM200) Mobile Device Management Business Practices

(MDM300) Mobile Device Management Business Strategy

(MID) Managing IoT Devices In Your Telecom Environment

(MIM) Auditing Best Practices: Machine-to-Machine and Internet of Things

(MMA) Machine-to-Machine Solution Technology for Enterprise Adoption

(MMC) Managing the MACD Process

(MME) Mobile Asset Management: End of Life

(MMF) Mobile Asset Management: Fundamentals

(MMP) Mobile Asset Management: Provisioning & Tracking

(MMPD) Mobility Management Program Design Primer

(MPF) Mobile Policy: Fundamentals

(MSA) Mobile Service Analysis

(MSM) Mobile Security Management

(MSP) Managing An Enterprise Telecom Security Plan

(MSS) Mobile Service Components

(MTR) Managing TEM Supplier Relationships

(MVP) Managing Vendor Performance & Accountability

(NPM) The ROI of Network Performance Management

(OET) Overview of EMEA, Governing Bodies, and Carrier Operators

(OME) Optimizing Mobile Environments

(PAN100) Pandemic Preparedness

(PIA) Passport to International Telecom – Asia-Pacific Region

(PIB01) POTS-in-a-Box Solutions Primer

(PIE) Passport to International Telecom – Europe Region

(PIP) Introduction to PIPEDA (Canada)

(PIS) Introduction to the PIS Specification (China)

(POM) Post-Migration Validation

(PPC) Project Plan: Implementing a New Service Contract

(PST) PSTN Transitioning

(PSW) Creating the Perfect Statement of Work for Telecom Projects

(PUC) How to Plan a Unified Communications Migration

(PVM) Project Managing a VoIP Migration

(RBM) Remote Telecom: Beyond Mobility

(RDB) Reporting a Data Breach

(ROK) AOTMP Recommended Organizational KPIs

(RPA100) Understanding Robotic Process Automation

(RRE) Reducing, Recovering, and Eliminating Fees

(RRR) RFI, RFQ, and RFP Process for Selecting a Telecom Vendor

(SASE01) Secure Access Service Edge Primer Course

(SDW) Key Considerations for SD-WAN Migrations

(SIM) Stages of Inventory Management

(SIP100) SIP Trunking: A Primer

(SOP240) Understanding Service Level Agreements

(STP01) Preparing to Use an RFP to Select a TEM Vendor

(STP02) Using an RFP to Select a TEM Vendor

(TBS) Telecom Budgeting Strategies

(TCM) Telecom Inventory: Collateral Materials

(TCP) The Cloud: A Primer

(TDS) Telecom Trends: Data Services

(TEC100) VoIP: A Primer

(TEC101) SIP Technology Overview

(TEC102) IoT The Internet of Things Overview

(TEM) Developing a Telecom Expense Management Plan

(TFE) Invoice Auditing: Toll Free Billing Errors

(TIO01) Technology Expense Management (TEM) Industry Overview

(TIR01) TEM Implementation Readiness

(TMC) Telecom Management Check-Up: The 10 Point Review

(TOT) Tools of the Trade

(TPD) Technology Expense Management (TEM) Program Design

(TPM) Telecom Project Management

(TPP) Technology Planning and Selection Process

(TRI) Thinking Constructively About TEM ROI

(TRR) Telecom Records: Housekeeping 101 for Your Critical Documents

(TSC) Telecom Security: Cloud Security

(TSE) Telecom Security: Environmental/Physical Security

(TSG) Demystifying Service Provider Tariffs and Service/Price Guides

(TSI) Telecom Security: Information Security

(TSO) Telecom Security: An Overview

(TSS) Telecom Security: Systems Security

(TT) Telecom Terms: Mastering the Fundamentals

(TUP) Telecom Usage Policies: Defining Policies for Your Organization

(UCA) Understanding Cloud Architecture

(UCM) Unified Communications for Mobility

(UCO) Unified Communications Technology Overview

(UCP) Creating and Implementing a UC Management Policy

(UPR) Understanding Enterprise Telecom Security Plan Requirements

(VBE) Invoice Auditing: Identifying VoIP/SIP Billing Errors

(VPS) Validating Services: Physical/Site Audit

(WAO) Wireless Service Audit & Optimization

(WDS) Wireless Device Security

(WMS) Wireless Management Strategies